Безкоштовна доставка після трьох наборів

F.A.Q.

Need help?

Please feel free to contact us if you have any further questions or concerns.

Email: hello@dodo-socks.com

Support by phone:
+38 094 993 6734
monday – friday 10:00 – 18:00

CAN I CHANGE MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?

I RECEIVED THE WRONG PRODUCT/SIZE

ARE ALL PRODUCTS ON THE WEBSITE IN STOCK?

HOW LONG DOES THE DELIVERY TAKE?

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

WHICH COUNTRIES DO YOU SHIP TO?

HOW MUCH DO YOU CHARGE FOR SHIPPING?

HOW CAN I TRACK MY ORDER?

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN MY ORDER?

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

CAN I RETURN ITEMS PURCHASED AT A RETAILER?

WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

HOW CAN I PAY FOR MY ORDER?

IS MY PAYMENT INFORMATION SAFE?

WHAT HAPPENS TO MY PERSONAL INFORMATION?

HOW SHOULD I WASH AND CARE FOR MY SOCKS?

HOW SHOULD I WASH AND CARE FOR MY UNDERWEAR?

WHOLESALE & RETAIL

CAREER


CAN I CHANGE MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?

We aim to ship all orders as fast as possible so our warehouse is processing them within two hours of receiving them. However, we can process changes as long as you notify us immediately after placing the order. Please contact us at order@dodo-socks.com stating your order ID and prefered changes.

I RECEIVED THE WRONG PRODUCT/SIZE

If you received the wrong product or size please contact us at order@dodo-socks.com stating your order ID. You will be provided with a new products or a refund, depending on the case.

ARE ALL PRODUCTS ON THE WEBSITE IN STOCK?

All products of our current collection are listed on the website. The quantities displayed on the website and relevant and the undated in real time. If an item is out of stock this will be stated on the product’s page.

HOW LONG DOES THE DELIVERY TAKE?

All orders are shipped with standard postal services from our warehouse in Ukraine. The delivery time depends on the destination country. You can find country specific shipping estimates below:
– Shipping times Global (if your delivery address is located outside the European Union)
– Shipping times EU (if your delivery address is located within the European Union)
Please keep in mind that all times are estimates and depend on the local postal service in your country.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

If your estimated delivery date has passed by more than 5 business days and you haven’t received your order, please email us at order@dodo-socks.com stating your order ID. We will help you further.
Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

WHICH COUNTRIES DO YOU SHIP TO?

Dodo Socks are shipped across the globe to over 70 countries, with the exception of Russia.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping charge is determined by the Postal Zone. To determine the Zone you’re shipping to, please see below:

Zone 1: Europe, Near East, North Africa€10/$12
Zone 2: East Asia, North America$15
Zone 3: South and Southeast Asia, Central and South America, Oceania, and other parts of Africa$20

HOW CAN I TRACK MY ORDER?

To view the status of your order use the tracking number provided in your order confirmation email.
Note: It may take up to one business day for your tracking information to become available online.

WHAT IS YOUR RETURN POLICY?

You have the right to return all products you have bought from dodosocks.com for a full refund within 30 days of receiving them. At this time we are only able to process refunds and not exchanges.

Items bought from our online store can not be returned or exchanged in a retail or concept store.

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.

We do not take responsibility for any items lost during the return shipping.

HOW DO I RETURN MY ORDER?

Please follow the steps below:
1.To return your items, please re-package the products (including the original packing slip) and ship them to the address below:

2. Send your items in original/sealed packaging (if applicable) and with the label intact along with the order number
3. Include instructions on how we should process your refund.

If you have any questions regarding the process, please contact us at order@dodo-socks.com

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Throughout the holidays, please allow up to 45 days for your refund to be processed. Refund will process within 72 hours once the product is received by our warehouse.

CAN I RETURN ITEMS PURCHASED AT A RETAILER?

We can only accept returns and process refunds for items purchased at dodosocks.com

WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

We work hard to ensure that our products are of the highest quality possible. Should you come across a product that does not live up to these standards, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to order@dodo-socks.com. We will then review your claim with our production team and decide how to go forward.

HOW CAN I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.

IS MY PAYMENT INFORMATION SAFE?

Your credit card number is sent to your bank via an encrypted connection.

WHAT HAPPENS TO MY PERSONAL INFORMATION?

When placing your order, you will be asked to submit some personal data. This information will not be sent to a third party – we do, however, send you address to our central distribution office so they can deliver your order to you.

HOW SHOULD I WASH AND CARE FOR MY SOCKS?

We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling of your Happy Socks.
For our cotton socks, we recommend a washing temperature of 40°C/104°F. Our wool socks should be washed at temperature of 30°C/86°F.
All socks should be turned inside out and bleaching or ironing should be avoided. Even though our socks are durable, they will last longer if they are kept out of the tumble dryer.

HOW SHOULD I WASH AND CARE FOR MY UNDERWEAR?

We recommend a washing temperature of 40 °C / 104 °F, and to avoid bleaching or ironing. Even though all products are durable, they will last longer if they are kept out of the tumble dryer.

WHOLESALE & RETAIL

If you want to sell Dodo Socks in your country please contact us at partner@dodo-socks.com with the following information:
• Business Name, Full Address and Country
• Your first and last name
• Type of Business: Online Only/New Business/Independent Store/Multiple Retailer
• Website and/or social media links
• Any relevant additional information (optional)

We will process your inquiry and get back to you within 72 hours.

SOCIAL MEDIA

If you wish to collaborate with Dodo Socks on social media please contact us at hello@dodo-socks.com

CAREER

If you wish to work at Dodo Socks please email us at work@dodo-socks.com
We are always looking for creative and energetic individuals to join our team 🙂